At Haven Home Shop, we take as much care with your satisfaction as we do in selecting our premium home essentials. If your purchase doesn’t bring the comfort and quality you expect from our bedding, bath accessories, or home decor, we’re here to make it right.

Our Return Promise

We accept returns and exchanges within 15 days of delivery for most items, provided they are:

  • In original, unused condition
  • With all tags and packaging intact
  • Accompanied by proof of purchase

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on:

  • Opened candles and diffusers
  • Used bath & shower mats
  • Personalized or custom-made items
  • Final sale items (clearly marked)

Simple Return Process

Step 1: Initiate Your Return

Email our customer care team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange
Subject: Return Request – Order #[Your Order Number] Dear Haven Home Shop Team, I would like to request a return/exchange for my recent order: Order Number: [Insert] Item(s): [List items with quantities] Reason: [Please specify] I prefer: ☐ Refund ☐ Exchange for [item code if known] Best regards, [Your Full Name] [Your Contact Information]

Step 2: Receive Authorization

Within 2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Prepaid return label (for US customers)

Step 3: Package & Ship

Securely pack your items in the original packaging and include all tags. Affix the return label and ship to:

Haven Home Shop Returns
305 Broderick Place
Panama City Beach, US 32413

Step 4: Processing

Once received, we’ll inspect your items within 3-5 business days and notify you via email about the status of your return.

Refund Details

Approved refunds will be processed to your original payment method within:

  • Credit cards: 5-7 business days
  • PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return is due to our error.

Exchange Process

For exchanges:

  1. Follow the standard return process
  2. Specify your desired replacement item in your return request
  3. We’ll ship your new item once the return is received
  4. Price differences will be charged/refunded as needed

International Returns

Customers outside the US:

  • Return shipping is at your expense
  • Use a trackable shipping method
  • Include all customs documentation marked “RETURNED GOODS”

Our Quality Guarantee

If any of our premium bed linens, bath accessories, or home decor items arrive damaged or defective, please contact us immediately at [email protected] for expedited resolution. We’ll arrange for replacement or repair at no cost to you.

For any questions about our returns policy, our customer care team is always happy to help – just like we’re here to help you create your perfect home sanctuary.