Term and Conditions

Last Updated: [Insert Date]

Welcome to Haven Home Shop (“us”, “we”, or “our”) at us-homehub.com. These Terms and Conditions govern your access to and use of our website and services. By accessing or using our site, you agree to be bound by these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is available to users who are at least 18 years old or accessing with parental/guardian supervision. We reserve the right to refuse service to anyone at our discretion.

1.2 Intellectual Property Rights

All content on this site, including text, graphics, logos, and product designs, is our property or licensed to us and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

1.3 User Conduct

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the site’s functionality
• Submit false or misleading information

2. Product Information and Purchases

2.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations may occur in:

• Color due to monitor settings
• Texture or fabric details
• Size measurements (allow ±5% variance)

If a product received differs substantially from its description, please contact us immediately.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

2.3 Pricing Information

Prices are displayed in USD and include applicable taxes where required. We may adjust prices due to market conditions or errors, but will honor the price at the time your order is placed.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We confirm acceptance when we send an order confirmation email. Some orders may require additional verification.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that your payment information is accurate and authorized.

3.3 Order Processing

We process orders within 1-2 business days. You’ll receive tracking information via email once your order ships.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: For orders over $50 via EMS (15-25 business days)

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. Delivery times are estimates and may vary due to:

• Customs processing
• Local holidays
• Unforeseen circumstances

4.3 Delivery Issues

If your package appears damaged upon delivery:

1. Note the damage with the carrier
2. Take photos of the packaging and contents
3. Contact us within 48 hours at [email protected]

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items in original condition with tags attached. Exceptions include:

• Opened candles and diffusers
• Used bath & shower mats
• Personalized items
• Final sale items

5.2 Return Process

To initiate a return:

1. Email [email protected] with your order details
2. Receive return authorization
3. Ship items to our return center
4. Await inspection and processing

5.3 Refund Processing

Approved refunds will be issued to your original payment method within:

• Credit cards: 5-7 business days
• PayPal: 3-5 business days

Original shipping fees are non-refundable unless the return results from our error.

6. Limitations of Liability

6.1 Product Use

Our products are designed for residential use. We’re not liable for:

• Improper use or installation
• Modifications to products
• Consequential damages

6.2 Website Operation

We’re not responsible for:

• Temporary site unavailability
• Technical issues beyond our control
• Third-party actions affecting service

6.3 Maximum Liability

Our total liability for any claim related to our products or services shall not exceed the purchase price of the item in question.

7. General Provisions

7.1 Privacy

Your use of our site is governed by our Privacy Policy, which explains how we collect and use your information.

7.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the new terms.

7.3 Governing Law

These terms shall be governed by the laws of the State of Florida, without regard to conflict of law principles.

7.4 Contact Information

For questions about these Terms:

Haven Home Shop
305 Broderick Place
Panama City Beach, US 32413
Email: [email protected]